Why can’t I connect to my receiver?

  1. Verify that your receiver is turned on by checking the LEDs. If they are not on, complete the following:
    1. Battery-powered receivers: Push the button on the top of your receiver.
    2. Battery-less receivers (Stratus 2i/3i): Verify that the receiver is connected to a Stratus ES or Stratus ESG that is powered on.
  2. Verify that you are connected to the Stratus Wi-Fi network and not another wireless connection.
    1. Tap the Settings icon on your iPad home screen.
    2. Tap Wi-Fi on the left navigation bar.
    3. Ensure that the Wi-Fi switch is enabled.
    4. Tap the Stratus wireless network name under the “Choose a network” heading. Newer receiver models have the wireless network name on the back of the device. Once your device is connected to the Stratus wireless network, a checkmark will appear next to the network name.
  3. Try “forgetting” the network and reconnecting.
    1. Tap the Settings icon on your iPad home screen.
    2. Tap Wi-Fi on the left navigation bar.
    3. Tap the information icon located to the right of the Stratus Wi-Fi network name.
    4. Tap Forget this Network.
    5. Try to reconnect to the Stratus Wi-Fi network again.
  4. Reset your receiver to factory settings.